Returns & Refund Policy

Due to the perishable nature of our artisanal gelato and cakes, we cannot accept returns for change of mind. If your order arrives damaged or incorrect, please contact us within 24 hours of delivery to arrange a replacement or refund.

Return Process

• 1.
  Inspect Your Order

  Upon delivery, please check your gelato or merchandise immediately for any signs of damage or incorrect items.

• 2.
  Contact Support

  Email our customer service team with your order number and clear photos of the issue within 24 hours of receipt.

• 3.
  Assessment Process

  Our team will review your claim to ensure it meets our quality guarantee standards and notify you of the outcome.

• 4.
  Refund or Replacement

  Approved claims will receive a full refund to the original payment method or a replacement delivery scheduled at your convenience.