Frequently Asked Questions
Everything you need to know about our legendary gelato, delivery, and storage.
How is my gelato kept frozen during delivery?
We use high-grade insulated thermal packaging and dry ice to ensure your gelato stays perfectly frozen for up to 6 hours after it leaves our facility.
Do you offer vegan or dairy-free options?
Yes, we have a wide range of sorbets and dairy-free alternatives that maintain the same creamy texture and intense flavor as our traditional range.
Where can I find allergen information for your flavors?
Full nutritional information and allergen listings are available on each product page and printed on the bottom of every tub.
What is the shelf life of Messina gelato once delivered?
For the best experience, we recommend consuming your gelato within 2 weeks of delivery, though it can be stored in a freezer at -18°C for up to 3 months.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via SMS and email to monitor the delivery progress to your door.
What should I do if my order arrives melted?
While we take every precaution, if your order arrives in poor condition, please take a photo and contact our support team within 2 hours of delivery for a full refund or replacement.